As a leading roller shutter doors and sectional overhead doors manufacturer, when you choose Bestar, you are choosing a partner you can trust with professional experience and first class service.
1. Pre-sales service—Production selection and confirmation.
(1) Product consultation: 24 hours customer service hot line, we will offer you professional technical data, suggestion, and purchase guidance.
(2) Convenient communication way: E-mail, Tel, Skype, Facebook, Twitter, Linkedin, Whatsapp, Wechat, Online Chat…
(3) Excellent technical team: Efficient technological solutions are custom-made for you. As a good adviser, we can assist you for accessories (standard, grade and size) selection.
(4) Reception: Welcome to visit our factory, we could offer you free airport pick up service, and help you book hotel, tickets, or plan route, etc.
2. On-sales service—Product design, manufacture and delivery.
(1) With professional R&D team, we will customize the automatic door based on your requirement.
(2) Good relation with shipping line, such as MAERSK, CMA, PIL, COSCO, to ensure quick delivery for you.
(3) Check the shipping schedule, book space, prepare commercial invoice (China Chamber of International Commerce), packing list, certificate of origin and bill of loading.
3. After-sales service—Installation, debugging, training and warranty.
(1) Offer lifetime door-to-door after sale service and regular visiting, provide installation, debugging, training users and periodic maintenance service.
(2) Long time warranty period. If our Gliderol type motor and controller break down under proper operation, we will replace the damaged accessories for free.
(3) 24 hours service hot-line, offer proper solutions to solve the problems happened during operation.
If you have any questions or suggestions about our products, please leave a message, and we will contact you soon.
You can send email to email@example.com, or talk with us by Mobile/Wechat/Whatsapp: +86-13821967889.